Just click below to learn more about our Team of Gofer Gurus and their Expertises. Don’t forget – They are a FREE resource to help you!
Certifications: Lean, Six Sigma, and Scrum.
Experience: 20+ years in Contact Center technologies
How I Can Help:
I’ve worked across multiple industries including many Fortune 500 companies in 13 countries, and am recognized as a patented AI technologist and leader in artificial intelligence, data, analytics, and digital strategy. My goal is to help your team create a strategy for AI with high-level reporting to ensure your desired business outcome.
Specialties: Security/SaaS/Colo/UCcaaS/CCaaS
Certifications: CISSP, ITIL Expert, CTP, SCPO, SCM, COMPtia Security +, VM Ware – Datacenter Virtualization (VCA-DC), VMware Operations Professional Cloud Provider (VOP-CP), Cisco SMB Specialization for Engineers
Experience: 15+ Years in Enterprise Tech Management, 5 Years as a Sales Engineer, HIPAA, PCI and SOC knowledge base, Masters Certificate in Cybersecurity Technology – University of Maryland
How I Can Help:
The more complex the project, the better! Throughout my career, I’ve enjoyed learning about all different types of technology which is why I have such a robust knowledge base. Whether its a strategy meeting to create a roadmap for the upcoming years or an immediate initiative, clients will find I’m thorough, direct, and will do everything necessary to make their projects successful.
Certifications: Solution Transformation Methodology – Foundation Skills, VMWare VSphere
Experience: 40 years
How I Can Help You:
Over my career, I’ve worked with dozens of C-Level Executives within the Fortune 1000 to understand their businesses and create strategies around applying technology solutions to help them scale securely and cost effectively. Although I have experience in a variety of technology fields, my focus now is geared more towards solutions in the managed hosting, Desktop as a Service, Cloud, Colo and Hybrid computing space which all are fast changing and very impactful to organizations.
SPECIALTIES: Customer Service | Sales | Help Desk | Tech Support | BPO | New Center Startup | Vendor Management
CERTIFICATIONS: Six Sigma, Lean, Scrum and Kanban
EXPERIENCE: 20+ Years
HOW I CAN HELP YOU:
Having worked on both the internal and outsourced side of the house, I bring an executive perspective to Call Center and BPO operations, as well as vendor management. With a focus on People, Process, Planning, Performance and Profitability, we can focus on ways to improve profitability or reduce costs, improve customer service metrics and how to build a world class cross-functional operational team. Whether you need help with five seats to distributed multi-location contracts onshore, offshore or nearshore and everything in between, my goal is to help you and your team create a winning strategy.
Experience: 22 years
Past Positions: Senior Security Engineer, Senior Security Solutions Architect, Global Network Solutions Architect, Security Sales Engineer
How I Can Help You:
As I’ve had a variety of roles on both the client/purchasing and vendor/sales sides, Clients generally comment they like my consultative engagement approach. My experience has given me a wealth of knowledge over various technology facets including Security, Cybersecurity, DDOS/IDS Architectures, LAN/WAN Technology, IP networking, VoIP, and Video Over IP providing me with a well-rounded, holistic view to better source and deploy the right solutions for my clients no matter what their existing environments are.
# of Projects Worked: 3000+
Experience: 25 Years
How I Can Help You:
I have been in the industry since bag phones were carried on your shoulder and have helped thousands of companies over the years integrate wireless technology and solutions into their businesses. The portfolio I manage includes every major player, aggregator and multiple niche solutions.
Projects Worked: 300+
Experience: 18 years
How I Can Help:
My objective is to design reliable, robust network designs that any application can run off of seamlessly, regardless of the current environment or application. To do this, I work diligently to understand every detail of each SD WAN manufacturer (over 30) as well as the service providers who offer them to ensure clients choose the perfect fit for their organization.
# of Projects Worked: 1500+
Experience: 10 Years
How I Can Help You:
We deliver business outcomes to business leaders and minimize vendor management and complexity for IT. Many times we become the extension of existing IT resources allowing them to focus on core business objectives. One of my favorite projects was working with a large electrical contracting organization that wanted to shorten new employee onboarding and automate processes between paperwork signing, safety form distribution, application provisioning, and more. We were able to bundle multiple software into a simple process where a new employee would have all their forms signed, tools provisioned, and training available on demand so they could immediately become productive for the organization.
Specialties: Cloud / IaaS / Colo / Networking / Virtual Desktop / DaaS / Disaster Recovery / Backup / Security / SDWAN / UCaaS / BlockChain / Thermal Imaging / IoT
Certifications: MCSI + I, CCNA, Zerto, Veeam
Experience: 31 years
How I can Help you:
After starting out as a developer, Unix/Linux administrator, and running phone systems, I quickly moved up into IT management and consulting. From there, I became highly versed in Microsoft, Cisco, VMWare, and a variety of Disaster Recovery and security solutions. In fact, I personally built many solutions based on Cloud and virtualization platforms with performance, reliability, flexibility, and security being critical components to the solutions. For the last 13 years, I’ve been a solution architect at companies like SunGard, Verizon, RapidScale. Today, I enjoy being an agnostic resource for clients who emerging solutions and technologies
Specialties: Whiteboarding / SDWAN / IaaS & DraaS / Security
Industry Certifications: VM Ware, NetApp, EMC, Veeam Technical Specialist, Equinix Certified Sales Professional, Masergy Security Specialist.
Experience: 10 years as Sr. Sales Engineer
How I Can Help You:
Your technology stack has a lot of moving pieces and my expertise is making sure they all work together. My role is creating 3, 5 and 10 year technology roadmaps that encompass every facet of your organization’s technology so the vendor you’re choosing for today’s project will not hinder what is the best solution is for next year’s initiatives.
Industry Certifications: Cisco – CCNA – Route/Switch, CCDA – Design Associate, CMNA – Meraki Network Associate; Fortinet – NSE 1, 2, & 3; Veeam – Technical Sales Professional (VMTSP); RingCentral – Communications Expert (RCCE) and Professional (RCCP); 8×8 – VO & VCC Administration & Configuration; TalkDesk – Certified Channel Partner; Masergy – Unified Enterprise Security Certification; Rackspace – CloudU
Experience: 10 Years
How I Can Help You:
Previously I worked for an Equipment VAR with a high focus around on-premise solutions from Cisco, Meraki, Palo Alto, HPE, Aruba, and Juniper. This provided me with experience designing and building network and security solutions for customers throughout the global enterprise space, in a multitude of verticals including retail, healthcare and manufacturing. My extensive knowledge of the various manufactures allows me to delve deep into both a client’s best configuration and the nuances of the various Telco vendors who provide “XXXX as a service” utilizing the various equipment mentioned above. Ultimately this means clients have a better understanding of what management style will be best for them (fully, Combined or Self) and confidence in a successful deployment.
Industry Certifications: Certified AWS Engineer, CISSP, CCNA, CCDA
Experience: 25 Years
How I Can Help You:
My focus and passion is on designing complex, holistic technology solutions for Medium to Enterprise clients. I have a strong background in networking, telecommunications, IT, Cloud and Security so I can offer a unique perspective on best practices and newest technologies to achieve our Client’s objectives.
Industry Certifications: CCIE, iCSU, 150+ Supplier Knowledge, many projects covering both individual and cross selling multiple technology pillars; Network/SD-WAN, Cloud Compute, Managed Services, CaaS, IoT/Wireless, and Managed Security.
Experience: 37 Years
Best Client Success Story:
Global Collections agency where we designed and implemented a migration from legacy premised based technology to a completely diverse Cloud based architecture which improved their business processes, improved security and improved their cash flow due to the project being an operating expense vs upfront cost.
Industry Certifications: IBM Data Science Methodology, IBM Open Source Tools for Data Science, Google IT Support Professional for IT Security, Systems Admin and Network Infrastructure.
Experience: 13 Years: 20+ Years in Technology Sales, 4 Years in Technology Engineering
How I Can Help You:
As a National and Strategic Account Manager at some of the largest telco providers, I’ve directly supported many Fortune 1000 organizations and understand their unique processes and challenges regarding telecom management and procurement. No matter what your organization’s objectives are: lowering costs, better reporting, faster speeds, improved routing, work from home transitioning; I have the tools, knowledge and relationships to save your team hours of time gathering and evaluating the best vendors to meet your needs.
# of Projects: 1000+
Experience: 13 Years managing over 500 clients and over 300 voice and data vendors
How I Can Help You:
Over my career the telecom industry has exploded with the typical voice and data vendor now offering a significantly more robust solution set which has its pluses and minuses for clients. As an industry veteran, I still very much enjoy building ways to simplify my client’s management of connectivity, voice services and more whether it be creating vendor-agnostic tracking sheets, auditing their invoices and creating apples to apples network comparisons or uplighting their network with the newest technologies. Despite many people thinking telecom is a commodity, I like to reply, “It is until it breaks, so let’s make sure we set things up right.” Clients additionally appreciate my attention to detail during the sales process and our team’s approach to implementation and ongoing support above what any 1 telco vendor offers.
# of Projects Worked: 1000+
Experience: 16 years
How I Can Help:
Without a doubt, the UCaaS and CCaaS space is very crowded with dozens of vendor’s promising a multitude of integrations, functionality and more. As I’ve completed in depth trainings and been a part of deployments with every major vendor, I help clients ask the right questions and get real answers vs the “Yes, we can do that” answer they’ll may get when in actuality, they can’t. Helping clients avoid the wrong solutions is as important to finding the right ones because no one wins when the solutions being sold don’t work!
Certifications: Cisco Webex Contact Center Expert, Cisco CCENT, Broadsoft Certified Engineer, Broadsoft Certified Administrator, ITILv3, Amazon Connect Contact Center Specialist and Talk Desk Contact Center Certified
Experience: 24 Years
How I Can Help:
As a Strategic Salesperson at a variety of companies focused on Medium to Enterprise organizations, I really enjoy creating solutions that utilize the best technologies to solve strategic business challenges Executives see within their business. As an Engineer, I also have the ability to get “into the weeds” technically with those responsible for making the solutions work.